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Assistance in the payment process at Parentstory [FOR PARENTS]
How do you make a payment at Parentstory?
After completing the booking process of the chosen activity or course, Parents will be redirected to the payment page. Tap "Continue to Payment" The Parentstory payment system has been integrated with Tokopedia. Therefore, when proceeding to payment, Parents will be redirected to the Tokopedia payment page. At this stage, Parents will have to verify their mobile number first: !(https://storage.crisp
What payment options are available at Parentstory?
With the integration of Parentstory X Tokopedia, Parentstory currently offers more than 30 payment methods: A. 0% Credit Card Installments Credit card installments of 0% for up to 24 months are provided by leading banks in Indonesia who have partnered with Tokopedia. B. Cash at Retail Stores Before using this payment, make sure Parents have read the Payment Terms & Conditions through retail outlets that have partnered with us below. Tokopedia Outlets Indomaret/Ceriamart Alfamart/
What is Tokopedia Balance (Refund Balance)?
Tokopedia Balance (Saldo Tokopedia) or commonly referred as Refund Balance is funds returned to Parents because of the status of the previous payment declared failed. The reasons for payment failure in this context can vary, for example: Payment using bank transfer option has passed the specified time or time (expired) Payment of Parents does not match the amount billed (including the unique code specified for payment) Payment using a credit card and there are possibili
Can I change the mobile number that has been registered with Parentstory?
If Parents have signed up or logged in to Parentstory, Parents can change their mobile number by: Through the Parentstory App Tap “Profile” Tap “Edit Profile” in the upper right corner Enter new number in the phone number column Tap “Submit” Through the Parentstory Web Click the “Profile” symbol in the upper right corner In the “General Info”, section, enter Parents new number in the Phone Number column Click “Save Changes”
What if I don't receive an OTP mobile number verification when making a payment?
If Parents do not receive an OTP code to verify the mobile number, Parents can request to “resend” the code, or “use another verification method”.
What are the General Requirements to enjoy a 0% credit card installment facility at Parentstory?
A. Tenor Options by Banks Payment Service with 0% installment system for installment tenor of 3 (three) months, 6 (six) months, and 12 (twelve) months valid for credit card holders: BCA BNI BRI Bukopin Citibank Danamon HSBC Mandiri Maybank OCBC NISP Panin Permata Standard Chartered MNC Bank UOB CIMB Niaga DBS/ANZ that has a Visa/MasterCard logo Payment Service with 0% installment system for 18 months installment tenor is only valid for BRI credit card
Why am I being asked to verify the mobile number on the Tokopedia payment page?
With the integration of the Parentstory X Tokopedia system and for account security reasons, we need to verify your mobile number.
How do I cancel my payment?
In accordance with the Parentstory Terms & Conditions, the payment made cannot be canceled (non-refundable)
Is my CC information secured?