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Have problems with the Application? [FOR PARENTS]
Can I get in touch directly with the activity partner?
Yes. You can contact our activity partner through Parentstory mobile app when you have booked one of their activities, via the 'call' button in the booking confirmation
Can I edit or delete my review?
At this time you cannot delete / change a review that has been written. If you need to change or delete the review that you wrote, please contact our customer support.
Can I write review or give rating to each class I have attended?
Yes you can. You will be directed to the review page and also can give rating 1 day after you join the activity. In addition, you can also follow the following steps: click "My Order" > click "Previous" > and select the activity you want to review or give a rating, after that you can give your review and rating.
What is the review policy?
To make Parentstory a reliable and trustworthy marketplace for our partners and parents, Parentstory does not allow reviews posted by guests or anyone who never have any experience or business relations with the partner.
Which mobile devices are compatible with Parentstory app?
Parentstory is compatible with devices supported by iOS (iOS 10.0 and above) and Android (Android 5.0/Lollipop and above)
There’s no login button on Parentstory’s website, what should I do?
You can try to update your browser to the latest version (Chrome), or use different browsers such as Microsoft Edge or Mozilla Firefox. If you find further difficulties, kindly let us know via: WA: 0821-1338-8180 E-mail: email@example.com Live chat via app or website Monday-Friday, 9AM-6PM WIB