Tokopedia Balance (Saldo Tokopedia) or commonly referred as Refund Balance is funds returned to Parents because of the status of the previous payment declared failed.

The reasons for payment failure in this context can vary, for example:

Payment using bank transfer option has passed the specified time or time (expired)
Payment of Parents does not match the amount billed (including the unique code specified for payment)
Payment using a credit card and there are possibilities where the Parents credit card has issues. In this case, you can make sure to the bank that issued the credit card.
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